The mission of Nature’s Solutions is to give to you a remedy to sleep apnea and snoring, to allow you to sleep better, to stop snoring, and to offer services and programs desired. We ensure that our product is a mixture of herbal remedies that has been proven to work. In fulfilling this mission, Nature’s Solutions strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of Nature’s Solutions resources and services.

In fulfilling its mission, Nature’s Solutions strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. Nature’s Solutions providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the Nature’s Solutions user will be the key to all interactions. Providers will try to be flexible in meeting Nature’s Solutions viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled Nature’s Solutions providers will use their knowledge of Nature’s Solutions resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. Nature’s Solutions rules and procedures exist to make Nature’s Solutions resources available on an equitable basis. If anyone has a question about why the Nature’s Solutions has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the Nature’s Solutions.
5. The ultimate goal of Nature’s Solutions is to meet Nature’s Solutions viewers’ expectations for service while fulfilling the Nature’s Solutions mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All Nature’s Solutions viewers deserve equal consideration and dignity for their requests for Nature’s Solutions providers will seek to carry out the mission of the Nature’s Solutions in a way that provides optimum service to all.

Nature’s Solutions providers recognize the confidentiality rights of Nature’s Solutions viewers. As a result, Nature’s Solutions providers will not reveal the identity of people using Nature’s Solutions materials to a third party nor will Nature’s Solutions providers reveal the items checked out on another patron’s make up.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, Nature’s Solutions providers may direct viewers to sources of consumer information, but they will not recommend products or services.